Survey | TST/Impreso, Inc

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Rating scale is 1 (completely dissatisfied) to 10 (completely satisfied):

	1	2	3	4	5	6	7	8	9	10
How satisfied are you in reaching Customer Service by telephone?
How satisfied are you that Customer Service is qualified to resolve problems?
How satisfied are you that quotes are being provided quickly?
How satisfied are you that we respond to rush requests?
How satisfied are you in having us inform you in advance about backorders, delayed shipments or other order-related situations?
How satisfied are you that orders are being consistently delivered at the time they were promised?
How satisfied are you with Customer Service being proactive in providing alternate solutions when a problem occurs with an order or shipment?
How satisfied are you that Customer Service understands your internal operating requirements as a customer?
How satisfied are you with the level of contact and assistance you receive from our outside sales force?
How satisfied are you that we have the product(s) you need when you need them and where you need them?
How satisfied are you with the delivery of our products?
How satisfied are you with TST/Impreso as an overall supplier?

Additional comments:

If any of the above questions were rated at four (4) or less, please provide a brief explanation as to what, specifically, has caused you to rate it that way. In addition, please provide any suggestions on how we can enhance our service as a supplier to you.

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Phone Number:

Address:

City, State, Zip:

Your Name:

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We take pride in making quality imaging products, and value your business. We appreciate companies that purchase from an authorized distributor of our products. We want you to enjoy your purchase with complete satisfaction and without any concern. If there is any reason you are unsatisfied with any of our products, please contact our national distribution headquarters.

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